THANK YOU FOR CONSIDERING SOLED-OUT.COM

F.A.Q.

Are all shoes authentic?
All shoes are guaranteed to be 100% authentic. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all shoes offered for sale are purchased only from authorized retailers. We get our shoes from the same stores that you would.

Where do you get your shoes?

All of our shoes have been secured directly from authorized retailers such as footlocker, foot action, champs, dtlr and other such established retailers.
We are a dedicated group of people that camp out and/or join multiple raffles to secure our own size of popular shoes. We are sneaker heads, so we of course keep a pair, but when and if we secure multiple pairs…they end up on Soled-Out for that unlucky person, who just didn’t get the win. That does NOT  mean that we will not have 10 pairs of a particular shoe…we may however, have at least 2 or 3 pairs in various sizes!!! Each member has a different shoe size.

PLEASE NOTE: WE ONLY SELL SHOES FROM INDIVIDUALS THAT CAN PRODUCE AN ORIGINAL RECEIPT AND A MATCHING STORE BAG. IF YOU SECURED YOUR SHOES UNETHICALLY (I.E STOLE THEM)…KEEP THEM…WE CREATED SOLED-OUT AFTER ONE OF OUR MEMBERS WAS ROBBED AT GUN POINT…FOR SOME SHOES…

Do you buy shoes?
Yes, we occasionally buy shoes, because we like all humans take “L’s”. We will buy your shoes directly from you for a REASONABLE price. PLEASE EMAIL us at orders@soled-out.com to inquire.

To receive a full quote all shoes must come with original box & accessories and must not have factory issues/blemishes/damaged box, etc. You should be able to produce an original receipt and if possible a matching store bag, or we will not consider the shoe. We don’t need to have these items, but we need you to be able to produce them upon requests. Shoes must be shipped within 48 hours of quote to be honored or else the price will be requoted.

Do you trade shoes?
Yes, Only in the Atlanta Area. No Trades through shipments. We trade if the offer is reasonable. Again, you must jump through some hoops regarding these trades as we are not interested in endangering ourselves for shoes.

Are all shoes wearable?
Shoes over 7 years old are not guaranteed suitable for wear. Wear at your own risk.

What is your return policy?
All sales are final. No refunds, no exchanges unless wrong item or size is sent.

How long does it take for items to arrive?
All orders are shipped within 24-48 hours of order being place excluding weekends or Holidays. All items are shipped via USPS OR UPS GROUND and arrive within 5 to 7 days of payment being received. We require a signature on all delivered orders. No exceptions. Please make sure you provide your Name, Shipping Address and Email Address when you place your order.

Do you ship international?
Unfortunately we do not ship internationally.

DELIVERY & RETURNS

Each order has a maximum 3 business day processing period. Once an order is processed a tracking number is provided within 1-3 business days.Once the tracking number is issued the order will be shipped and arrives within 5-7 business days. This does not apply to pre-orders. Please read the item description for pre-orders for the anticipated ship date.

ONCE YOUR ORDER IS PLACED, WE WILL NOT CANCEL, REFUND OR EXCHANGE THE ORDER REGARDLESS OF WHETHER IT HAS SHIPPED!! NO EXCEPTIONS!

We are not responsible for lost or stolen goods once your package is delivered. Please be sure to make proper arrangements to receive your package based on tracking delivery date.

CHARGEBACKS
For any order that has been fulfilled with tracking confirmation a full investigation including criminal charges will be filed for any suspected fraud via the banking institution.

Please keep in mind that Paypal protects the buyer (YOU) and the seller (US) against fraudulent activities and Soled-Out.com has made sure to cover all of our bases to rigorously fight fraud.